Terms of service

TERMS

PRICES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

STRICTLY NO FULLPAYMENT NO DELIVERY POLICY : CLEARANCE NEEDED FOR GATE PASS

ALL READY MADE SUBJECT TO AVAILABILITY ITHOUT PRIOR NOTICE.

PLEASE READ : LOOSE FURNITURE

FOR CONFIRMATION OF YELLOW HIGHLIGHT BEFORE ROLLING OUT TO PRODUCTION.

•TERMS: 70% BOOKING DOWNPAYMENT TO CONFIRM ORDER AND START PRODUCTION & 30% FULLPAYMENT BEFORE DELIVERY TO GET DISPATCH RELEASE FOR DELIVERY SCHEDULE. ONCE DOWNPAYMENT DONE NO REFUND POLICY APPLIES.

1. FOR BOOKING : 70% DEPOSIT OF PAYMENT.

2. CONFIRM DATA IN ORDER FORM BY PROVIDING E-SIGNATURE FOR CONFIRMATION OF DETAILS.

3. STRICTLY MUST SEND FORMAL ORDER FORM WITH SIGNATURE / E-SIGNATURE & PROOF OF DOWNPAYMENT BEFORE PRODUCTION TIMELINE STARTS, ORELSE WILL CAUSE CORRESPONDING DELAY IN DELIVERY.

4. ONCE DOWNPAYMENT IS DONE ORDER IS CONFIRMED & FINAL. MUST SIGN FORM AND SEND PROOF OF DOWN PAYMENT. NO REFUND AND NO CHANGE OF MIND OR ELSE DOWN PAYMENT WILL BE FORFEITED.

5. THEN WILL ROLL OUT FOR PRODUCTION SCHEDULE (BY BATCH). PRODUCTION UPDATE IS ONLY GIVEN UPON REQUEST.

6. READY FOR DELIVERY ITEM/S MUST BE PROCESSED FOR CLEARANCE WITH IN 7 DAYS TO NOT INCUR STORAGE FEE 500PHP/DAY OR 50PHP PER ITEM PER DAY WHICH EVER IS HIGHER WILL APPLY, PLUS FINANCE CHARGES (SUBJECT TO PREVAILING INTEREST RATE). ONCE CLEARANCE DONE DELIVERY SCHEDULE WILL BE RELEASED.

6.1 IF CANNOT BE DELIVERED, DISPATCHING OFFICER SHALL DIRECT THE CUSTOMER TO PARTNER STORAGE PROVIDER. PRODUCTION

WOULD REQUIRE THE CUSTOMER TO CHECK THE ITEMS PERSONALLY PRIOR DELIVERY TO PARTNER STORAGE PROVIDER. DEDIPO SHALL NOT BE

HELD LIABLE FOR ANY DAMAGE/S THAT THE ITEM/S MIGHT ENCOUNTER WHILE AT THE STORAGE PROVIDER.

6.2. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : GATE FEE, VILLAGE FEES.

6.3. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : MEDICAL REQUIREMENTS SUCH AS BUT NOT LIMITED TO COVID/RAPID TESTS, SWAB TESTS, & ETC.

7. FOR ORDERS THAT REQUIRE MINOR TO MAJOR ONSITE INSTALLATION, KINDLY ALLOT 2-3 TO MAXIMUM OF 7-14 WORKING DAYS.

8. PRODUCTION ONLY ALLOWS 2 WEEKS APPROVAL OF FABRIC/WOOD SHADE/ETC., TO COMPLETE ORDER FORM DETAILS. FOR DELAYS IN APPROVAL, KINDLY EXPECT SET BACK FROM THE SUPPOSED DATE OF COMPLETION. # OF DAYS DELAYED FROM 2 WEEKS APPROVAL WILL BE ADDED TO THE EXPECTED RELEASE DATES.

A. CANCELLATION OF ORDER ONCE DOWNPAYMENT HAS BEEN MADE IS STRICTLY PROHIBITED AND WILL RESULT TO FORFEITED PAYMENT.

B. CHANGE OF DESIGN/MEASUREMENT/TECHNICALITIES ETC. ONCE DRAFT IS APPROVED AND OR ON PRODUCTION ALREADY IS STRICTLY PROHIBITED AND WILL INCUR EITHER ADDITIONAL CHARGES OR MARK AS A NEW ORDER FOR PAYMENT SUBJECT TO WORKSHOP APPROVALS.

C. CUSTOM MADE HAND CRAFTED COUNTED UPON APPROVAL OF SHOP DRAWING NOT UPON DOWNPAYMENT : PRODUCTION LINE UP 90-120 WORKING DAYS BUT REST ASSURE WE'LL MAKE IT AS FAST WE CAN. NO RUSH ORDERS AS IT IS HAND MADE. LEAD TIME DOES NOT INCLUDE PACKAGING AND TRANSIT. IN CASES INTERNAL PRODUCTION TARGET IS GIVEN, IT IS STILL TENTATIVE AND NOT FINAL. SHOP DRAWING LOOK IS FOR TECHNICAL LAYOUTS AND DIMENSIONS ONLY.

D. IF THE PIECE(S) SHOWS FAULTY CRAFTMANSHIP WITHIN 180 DAYS, WE WILL DO OUR BEST TO PROVIDE REPAIRS. INSECTS / BRUTAL PHYSICAL DAMAGE / PET DAMAGES / NORMAL WEAR AND TEAR STRICTLY NOT INCLUDED. NATURAL WOOD GRAINS & SHADE MAY VARY. NATURAL STONE GRAINS & SHADE MAY VARY. ALL PIECES ARE TREATED WITH ANTI-PESTS(TERMITES ETC.) THUS ANY PIECES FOUND WITH PEST ISSUE IN CLIENT'S SITE & ESPECIALLY WITH CONSTRUCTION WILL NOT BE COVERED. DELIVERED ITEMS WITH SIGNED RECEIVED IN GOOD CONDITION WHILE CONSTRUCTION / WORKS ARE ONGOING, ANY DAMAGES OR DIRT INCURRED TO ITEMS WILL STRICTLY NOT BE COVERED.

E. TERMS / CONDITION NOT SPECIFICALLY INCLUDED IN THIS PROPOSAL IS NOT VALID.

F. ANY VERBAL AGREEMENT WILL NOT BE VALID.

G. IF THE PIECE(S) ARE SHIPPED VIA 3RD PARTY COURIER, WE WILL NOT BE LIABLE FOR ANY DAMAGE TO THE ITEM ONCE RECEIVED. WITH ADDITIONAL FEE FOR CRATING (CRATING FEE).

H. FOR ITEMS NOT PROCESSED / NOT CLAIMED / NOT PAID AFTER 90 WORKING DAYS AFTER COMPLETION, ADDITIONAL FEES OF 1% OF THE TOTAL AMOUNT FOR EVERY DAY OF DELAY OR CANCELLATION OF ORDER FORFEITING DOWNPAYMENT WILL APPLY.

I. ALL STONES HAVE VARIATIONS OF SHADING, PATTERN , COLOR AND FINISH WHICH SHALL NOT BE CONSIDERED DEFECTS. THE FACT THAT THE MATERIAL IS NATURAL MEANS IT MAY PRESENT IMPERFECTIONS INHERENT IN ITS NATURE, SHADING, VEINING AND CHARACTER OF THE STONE ITSELF.

J. APPROVED SWATCHES FABRIC OR COLOR FINISHES MAY VARY IF APPLIED TO THE ACTUAL SIZE OF ITEMS. MAY ALSO VARY DUE TO NATURAL OR AMBIENT LIGHTINGS OF AREA.

K. FOR ITEMS NOT ASSEMBLED ON SAME TRIP/DAY AS DELIVERY, WILL INCUR ADDITIONAL ASSEMBLE FEE.

PLEASE READ : BUILTINS

FOR CONFIRMATION OF YELLOW HIGHLIGHT BEFORE ROLLING OUT TO PRODUCTION.

1. FOR BOOKING : 50% DEPOSIT OF PAYMENT.

2. CONFIRM DATA IN ORDER FORM BY PROVIDING E-SIGNATURE FOR CONFIRMATION.

3. STRICTLY MUST SEND FORMAL ORDER FORM WITH SIGNATURE / E-SIGNATURE & PROOF OF DOWNPAYMENT FOR DOCUMENTATION SUBMISSION TO WORKSHOP, ORELSE WILL CAUSE CORRESPONDING DELAY IN DELIVERY.

4. ONCE DOWNPAYMENT IS DONE ORDER IS CONFIRMED & FINAL. MUST SIGN FORM AND SEND PROOF OF DOWN PAYMENT. NO REFUND AND NO CHANGE OF MIND OR ELSE DOWN PAYMENT WILL BE FORFEITED.

5. THEN WILL ROLL OUT FOR PRODUCTION SCHEDULE (BY BATCH). PRODUCTION UPDATE IS ONLY GIVEN UPON REQUEST.

6.1 IF CANNOT BE DELIVERED, DISPATCHING OFFICER SHALL DIRECT THE CUSTOMER TO PARTNER STORAGE PROVIDER. PRODUCTION

WOULD REQUIRE THE CUSTOMER TO CHECK THE ITEMS PERSONALLY PRIOR DELIVERY TO PARTNER STORAGE PROVIDER. DEDIPO SHALL NOT BE

HELD LIABLE FOR ANY DAMAGE/S THAT THE ITEM/S MIGHT ENCOUNTER WHILE AT THE STORAGE PROVIDER.

6.2. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : GATE FEE, VILLAGE FEES.

6.3. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : MEDICAL REQUIREMENTS SUCH AS BUT NOT LIMITED TO COVID/RAPID TESTS, SWAB TESTS, & ETC.

7. FOR ONSITE INSTALLATION, KINDLY ALLOT 14-20 WORKING DAYS. FOR PROJECTS OUTSIDE METRO MANILA, THE FOLLOWING COSTS WILL BE CHARGED TO CLIENT/BUYER'S ACCOUNT : FREIGHT CHARGES, TRANSPORTATION EXPENSES, BOARD & LODGINGOF STAFFS FOR MEASUREMENTS, TRANSPORTATION EXPENSES, BOARD & LODGING OF INSTALLERS.

A. CANCELLATION OF ORDER ONCE DOWNPAYMENT HAS BEEN MADE IS STRICTLY PROHIBITED AND WILL RESULT TO FORFEITED PAYMENT AND CORRESPONDING STORAGE FEES.

C. CUSTOM MADE HAND CRAFTED COUNTED UPON APPROVAL OF SHOP DRAWING NOT UPON DOWNPAYMENT : PRODUCTION LINE UP 120-180 WORKING DAYS BUT REST ASSURE WE'LL MAKE IT AS FAST WE CAN. NO RUSH ORDERS AS IT IS HAND MADE. LEAD TIME DOES NOT INCLUDE PACKAGING AND TRANSIT. IN CASES INTERNAL PRODUCTION TARGET IS GIVEN, IT IS STILL TENTATIVE AND NOT FINAL. DELAYS DUE TO FORCE MAJEURE AND OR ACTS OF GOD WILL INCUR EXENTION AND ASSESSMENT OF TARGET RELEASE DATES.

E. TERMS / CONDITION NOT SPECIFICALLY INCLUDED IN THIS PROPOSAL IS NOT VALID.

F. ANY VERBAL AGREEMENT WILL NOT BE VALID.

G. IF THE PIECE(S) ARE SHIPPED VIA 3RD PARTY COURIER, WE WILL NOT BE LIABLE FOR ANY DAMAGE TO THE ITEM ONCE RECEIVED. WITH ADDITIONAL FEE FOR CRATING (CRATING FEE).

H. FOR ITEMS NOT PROCESSED / NOT CLAIMED / NOT PAID AFTER 90 WORKING DAYS AFTER COMPLETION, ADDITIONAL FEES OF 1% OF THE TOTAL AMOUNT FOR EVERY DAY OF DELAY, STORAGE FEES WILL APPLY AND CANCELLATION OF ORDER FORFEITING DOWNPAYMENT WILL APPLY.

J. APPROVED SWATCHES FABRIC OR COLOR FINISHES MAY VARY IF APPLIED TO THE ACTUAL SIZE OF ITEMS. MAY ALSO VARY DUE TO NATURAL OR AMBIENT LIGHTINGS OF AREA.

K. FOR ITEMS NOT ASSEMBLED ON SAME TRIP/DAY AS DELIVERY, WILL INCUR ADDITIONAL ASSEMBLE FEE.

Order Finality and No Refund Clause All orders placed with Dedipo Furniture Depot are custom-made, made-to-order, and tailored to the Client’s specific requirements, specifications, and approved designs. Upon confirmation of the order and receipt of any form of payment (whether partial or full), the order shall be deemed final, binding, and irrevocable. The Client expressly acknowledges that no cancellation, withdrawal, or suspension of the order shall be permitted thereafter. In view of the bespoke nature of the items: Strict No Refund Policy All payments made are non-refundable, whether in part or in full, under any circumstance, including but not limited to change of mind, project delay, or non-usage of the items. No Return or Exchange Completed or in-production items shall not be eligible for return, exchange, or resale, as these are fabricated specifically for the Client. Production Commencement Production shall commence only upon the Client’s formal approval of plans, drawings, and specifications. Upon such approval, all materials, labor, and resources are procured and allocated exclusively for the Client’s order, rendering the same non-recoverable. Approved Plans and Specifications The Client is responsible for ensuring that all drawings, dimensions, materials, finishes, and specifications are thoroughly reviewed and approved prior to production. Dedipo Furniture Depot shall not be held liable for any errors, omissions, or changes requested after such approval. Revisions and Variations Any request for changes after approval shall be subject to separate quotation, additional costs, and possible adjustments to the project timeline, at the sole discretion of Dedipo Furniture Depot. Colors might look different than the pictures, cannot guarantee that the color you see accurately portrays the true color of the product as personal visions may vary and lighting conditions may affect how colors are perceived by the human eye. Actual fabric, material, and finish colors may vary depending on natural or artificial lighting, screen settings, and surrounding elements . Client-Caused Delays and Liability The Client acknowledges that any delay arising from their actions or inactions—including but not limited to delayed approvals, changes in design or specifications, site unpreparedness, restricted site access, or failure to provide necessary information—shall result in corresponding adjustments to the project schedule. Dedipo Furniture Depot shall not be held liable for any delays, additional costs, or damages arising from such client-caused circumstances. Any resulting costs, including but not limited to storage fees, remobilization, labor adjustments, material price increases, and logistics rescheduling, shall be borne solely by the Client. Furthermore, Dedipo Furniture Depot reserves the right to revise timelines, suspend work, or reallocate production schedules until such delays are resolved, without prejudice to its rights under this agreement. Force Majeure Dedipo Furniture Depot shall not be held liable for any failure or delay in the performance of its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, typhoons, floods, earthquakes, fire, pandemics, government actions or regulations, labor strikes, material shortages, transportation disruptions, or other unforeseen circumstances (“Force Majeure Event”). In the event of a Force Majeure Event, all affected timelines and obligations shall be automatically extended for the duration of the event, including a reasonable period for recovery and resumption of operations. Dedipo Furniture Depot reserves the right to adjust schedules, suspend work, or revise delivery timelines without incurring any liability. Any additional costs arising from such events, including but not limited to material price increases, storage, or logistics adjustments, may be subject to equitable adjustment and shall be communicated to the Client accordingly. Late Payment Penalty The Client agrees to adhere strictly to the agreed payment terms and schedule. Any payment not made on or before its due date shall be considered delinquent. Dedipo Furniture Depot reserves the right to impose a late payment penalty of [3%] per month (or the maximum rate allowed by law) on any outstanding balance, computed from the due date until full settlement. In the event of delayed payment: Dedipo Furniture Depot may suspend production, delivery, or installation until all outstanding balances, including penalties, are fully paid. Any resulting delay in the project timeline shall be attributed solely to the Client. The Client shall be responsible for any additional costs incurred, including but not limited to storage, re-delivery, remobilization, and administrative expenses. Dedipo Furniture Depot further reserves the right to withhold release of completed items until full payment, including all applicable penalties, has been received. Fabrication may involve unforeseen challenges that only become evident during the production process. Certain conditions and challenges in fabrication can only be identified during actual execution. Some fabrication challenges may only arise during production, as not all conditions are visible at the design stage. Due to unforeseen events, delays and extensions to the agreed timeline may occur. Any adjustments shall be assessed on a case-to-case basis depending on the situation. By proceeding with the order and making payment, the Client fully understands, accepts, and agrees to be legally bound by this clause.